We manage organisations with over a thousand workstations, providing user support.
Monitoring, analysis and inventory of applications in the workplace with and without proprietary licences.
Implementation and continuous updating of a standardised model.
Scheduled and automated application deployment.
Management of administrative tools such as (OCS, GLPI, AD, ticketing tool).
Telephone user support
with technical profile and remote assistance.
Attention and resolution of requests, incidents, and problems.
Proactive working methodology with the aim of minimising incidents.
Development and continuous improvement of working procedures.
Analysis, deployment, and support for workstation security updates.
Monitoring and deployment of antivirus software in the workplace.
Regular safety monitoring and reviews of workstations.
We are part of your project before, during and after its development.
User support for incidents and workplace issues.
Control and monitoring of the reception, installation, implementation, and maintenance of both software and hardware for user workstations.
Maintenance and support for installed IT resources.
Definition of business processes.
Security management of ICT systems.
Telephone and online customer service, available 12×7 and 24×7.
Monitoring of systems and communications for services to prevent disruptions in the provision of our services.
We have your reference team available to coordinate IT projects across the different areas of your organisation and technology departments.
We communicate with our customers constantly and directly.
Permanent and direct point of contact with the customer in the event of any incident or query.
Daily monitoring of processes, verifying compliance with procedures in terms of form and timing.
Optimisation of the use and maintenance of system information through the use of office automation tools.
